Troubleshooting

Troubleshooting and FAQs

Download

● How to Download Software from Scanace Website ● Unable to Download & Install from Website

Software

● Directions for Upgrading Firmware CyberView Scanners ● Driver Installation Guide on Mac OS 10.12 and Higher ● Mac Change Permission to Allow from Anywhere (Pre-OS 10.12) ● PowerFilm SW/FW Auto Update Feature Instruction

Errors

● Open Image File Failed When Attempting to Scan an Image ● Connectivity Issues with My Scanner: Windows PC & MAC

Hardware

● PowerSlide X - How to Remove the Slide Jam Video ● PowerSlide 5000 - How to Remove the Slide Jam Video ● PowerSlide 5000 - How to Remove the Slide Jam ● CS3600/PF7200/PrimeFilm XE/XEs - How to Clean the Diffuser ● PrimeFilm 7250Pro3/XA/XAs - How to Clean the Diffuser ● PowerSlide Series - How to Clean the Diffuser ● PrimeFilm 1800u/i/s, 2700, 3600u, 3650u, 7250u - How to Clean the Diffuser

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● How to remove two-frame strip stuck in Prime Flim XA Plus

General Tips & Tricks

● Steps for Hassle Free Batch Scanning PowerSlide Series ● Steps for Hassle Free Batch Scanning PrimeFilm MF Series ● Steps for Hassle Free Batch Scanning PrimeFilm SF Series ● ImageBox MF Quick Reference ● Color & Exposure Adjustments ● How to Enter Engineering Mode (Exclude PowerFilm) ● PowerFilm - How to Enter Engineering Mode ● How to Configure the Scanner If There Are Blank Frames at the Beginning of a Film Roll (XAs & XA+)