If there are any issues regarding the download, please refer to the following link:
/archive/scanner/How to Download software from Scanace Website.pdf
| FAQ's and Troubleshooting | |
|---|---|
| Download | |
| Unable to download & install from website | Unable_to_download_and_install_from_the_website.pdf |
| Software | |
| Directions for Upgrading Firmware CyberView Scanners | How to upgrade firmware.pdf |
| Driver installation guide on Mac OS 10.12 higher | Installing_Scanner_software_on_Mac_OS 10.12+.pdf |
| Mac Change Permission to allow from Anywhere (Pre-OS 10.12) | Mac Change Permission to allow from Anywhere.pdf |
| PowerFilm SW/FW auto update feature instruction | PowerFilm_Update.pdf |
| Errors | |
| Open image file failed when attempting to scan an image | Open_Image_File_Failed_Error.pdf |
| Connectivity issues with my scanner: Windows PC & MAC | Connectivity issues with my new scanner.pdf |
| Hardware | |
| PowerSlide X How to remove the Slide Jam video | PS_X_Retrieve_stuck_slide.mp4 |
| PowerSlide 5000 How to remove the Slide Jam video | PS5000 Un-Jamming.mp4 |
| PowerSlide 5000 How to remove the Slide Jam | Remove the PS5000 Slide Jam SOP.pdf |
| CS3600/PF7200/PrimeFilm XE/XEs How Clean the Diffuser | Cleaning Diffuser CS3600~PF7200~XE.pdf |
| PrimeFilm 7250Prro3/XA/XAs How Clean the Diffuser | Cleaning Diffuser MF series scanners.pdf |
| PowerSlide series How to Clean the Diffuser | Cleaning_Diffuser_PSXXXX_Series.pdf |
| PrimeFilm 1800u/i/s, 2700, 3600u, 3650u, 7250u How Clean the Diffuser | Cleaning Diffuser SF series scanners.pdf |
| PowerSlide series—Adjust Tappet Arm | Adjust Tappet Arm.pdf |
| General Tips & Tricks | |
| Steps for Hassle Free Batch Scanning PowerSlide Series | Hassle Free Scanning.pdf |
| Steps for Hassle Free Batch Scanning PrimeFilm MF Series | Hassle Free Scanning MF Scanners.pdf |
| Steps for Hassle Free Batch Scanning PrimeFilm SF Series | Hassle Free Scanning SF Scanners.pdf |
| ImageBox MF Quick Reference | IB MF - Quick Reference.pdf |
| Color & Exposure Adjustments | Color_&_Exposure_Adjustments.pdf |
| How to enter Engineering Mode(exclude PowerFilm ) | Engineering Mode - Scan instructions.pdf |
| PowerFilm--How to enter Engineering Mode | Enter Engineer mode - PowerFilm.pdf |
| How To Configure The Scanner If There Are Blank Frames At The Beginning Of A Film Roll(XAs &XA+) | How To Configure The Scanner If There Are Blank Frames At The Beginning Of A Film Roll.pdf |