Troubleshooting and tips for Digital Film Converters

Memor-ease
Available in Silver or White

Memor-ease PLUS
Black Only

 ImageBox
Troubleshooting Cyberview CS 
All Models
Most common problems with Digital Film Converters

1. You have Windows XP and your system DOES NOT meet the minimum requirements
USB 2.0 ports  - Verify by clicking on Troubleshooting Install
Pentium 4 2.0 GHz, Intel Mobile 1.5 GHz, AMD 2.0 GHz or higher 
1 GB RAM minimum (REQUIRED)

To verify Processor and RAM
Go to START - RIGHT CLICK - MY COMPUTER - LEFT CLICK - PROPERTIES look under Computer  on the GENERAL TAB for this information

2. You have a Macintosh computer These are not currently supported, we hope to have drivers available for the Mac to be able to use these devices Spring 2010


 3. You are connecting the device to a FRONT USB port or Laptop Docking station these  connections are essentially hubs and are NOT supported

4. You have another scanner or all in one printer on the system, make sure it is POWERED OFF (DELL/LEXMARK need to be disconnected from the USB port)

5. You diod not install the scanner driver, verify this by going to START - CONTROL PANEL - PROGRAMS look for Cyberview CS, if you connected the scanner before doing so see Troubleshooting Install
"Unable to communicate" Verify the device  installed correctly Troubleshooting install 
Your USB WiFi internet can possibly become disconnected when using Memor-ease/ImageBox Digital Capture devices USB WiFi Conflicts
Images appear distorted on the screen Download new video card drivers from the Video card or PC manufacturer
Known Hardware compatibility with certain system hardware Compatibility Issues
How to scan directly to a file without the Adobe Elements program (Using the latest driver 1.2b or higher) Download drivers here: DRIVER DOWNLOAD Scanning directly to a File
Directions for Manually installing software from the DVD - when the DVD doesn't seem to open Manual Install
Dust appears inside the unit  This can be blown by using a can of compressed air
Also see FAQ pages Troubleshooting
Memor-ease
Adobe does not see Cyberview CS-Memor-ease  as a scanner source No source in adobe
   
ImageBox
ImageBox scanner reports "Unable to calibrate - there is something inside the unit" Calibration failure
Adobe does not see Cyberview CS-ImageBox as a scanner source No source in adobe
Adobe Photoshop Elements Issues
Photoshop appears to have problems when scanning more than 20-25 images at a time BEFORE exiting Cyberview CS so the Organizer program can import them to the directory on the hard drive, reported problems have been not all images transfer and errors along the lines of  "there was a problem transferring the data the disk may be full or corrupted" Do not scan more than 20-25 images or use the Cyberview CS latest drivers to facilitate scanning directly without Adobe see SCANNING DIRECTLY TO FILE, this problem still occurs even on the latest versions of Photoshop Elements tested