Troubleshooting & Tips for All Film Scanners 

PrimeFilm 1800u & 3600u PrimeFilm 1800i PrimeFilm 1800 Silver PrimeFilm 2700 PrimeFilm 3650u
PrimeFilm 7250u


**NOT VISTA COMPATIBLE**

PrimeFilm 1800AFL PrimeFilm 3610AFL

PrimeFilm 3600Pro

PrimeFilm 3650Pro3 PrimeFilm 7250Pro3 PowerSlide
3600 &  3650
Links to Firmware upgrade instructions

Download Driver upgrades
Click Here

Firmware Upgrade for PC 
Firmware Upgrade Mac
Troubleshooting Windows systems
Win98SE/XP/2000 - Unable to communicate error Unable to communicate
Troubleshooting VISTA systems
Win Vista  - ACCESS DENIED ERROR Access Denied
Win Vista  - Unable to communicate error Unable to communicate
Adobe Elements 4.0 Installation issues Elements 4.0 Install Directions
Adobe Elements 3.0 Installation issues Elements 3.0 Install Directions
General Tips & Troubleshooting
Additional info relating to Cyberview X drivers not in manual Additional Cyb X info
Prescan image doesn't appear Preview Screen is Gone
Install shield wizard error Install shield problems
Multiple Frames Scanner Film jammed inside (1800AFL, 3600Pro,3650Pro3 ONLY) Film jam
Scans too dark Dark scans
Image adjustment using Curves & Levels in Cyberview Color adjustment
Scan directly to file using Cyberview X Scan directly
PS3600/PS3650
Trouble with Miss aligned frames, unit scans partial frame & image
Miss Aligned Frames
Digital ICE3 User's Guide - For all model with Digital ICE3 ICE3 User's Guide
KODACHROME Issues when using ICE - Example of problem ALL ICE3 models ICE3 Kodachrome Example
Using the Universal Slide Tray with PowerSlide Series Scanners Universal Tray
Scan using Cyberview with Adobe Elements Scan with Adobe
Lines in scans
SF-Single Frame Scanners
Lines in scans
MF-Multiple Frames Scanner
Lines in scans
MS-Multiple Slides Scanners Lines in scans
Miscellaneous
Information on Negative jams (3610AFL,3650LAB & 7250Pro3 Curved Negatives
Scanning for PowerPoint Presentations Powerpoint
Troubleshooting MAC OS X Systems
Can not load extension driver Extension driver error
Scan head position error Scan head position
Driver fails to install, rainbow timer just keeps spinning, system locks up Driver fails to load
Mac Tips
How to scan directly using Cyberview X then import into iPhoto

Scan direct on a Mac

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